What to expect when you move from the Smart Stick app to the Kinsa app

Moving from the Smart Stick app to the Kinsa app?  This article explains how to make the move and what you can expect. 

How to make the move

 If you haven't already, you'll need to download the Kinsa app to your phone.  You can get the app by clicking here, or by searching for "Kinsa" in the Google Play or Apple app store. Once you've downloaded the app, you'll be asked to set up an account.  Below is a step-by-step guide to help you download and set up your new Kinsa account.  

  1. Open this website on your mobile device: getKinsa.app
  2. Tap GET or INSTALL, once the app is downloaded, tap OPEN
  3. If you're asked for access to Bluetooth, tap OK
  5. Tap the checked circle in the bottom left corner, then tap SIGN UP
  6. Enter your email address and create a password, then tap SIGN UP
  7. Next, enter your name, birthday, and gender*  then tap SAVE 
  8. Tap Add family member and repeat Step 7 for each family member, then tap DONE
  9. Tap ⚙️ Settings gear in the top right corner > ⨁ Add New Thermometer
  10. Tap ENABLE LOCATION SERVICES. If you see another alert, tap Allow While Using App
  11. If you're asked and want new reading alerts, tap TURN ON NOTIFICATIONS > Allow
  12. Push the thermometer's button. When the in-app alert pops up, tap Allow
  13. After the connection is complete, tap OK THANKS 
  14. For the QuickCare wireless stick thermometer only, select the reading mode (Oral, Rectal or Underarm) then tap SAVE

You're done! Your Kinsa thermometer has now been set up with your Kinsa app. Take a new reading with your Kinsa thermometer and it will appear in the app.

* The app asks for a birthday to ensure the guidance on treating fevers and symptoms is accurate since this can vary widely by age, especially in infants. The app also asks for gender to ensure the guidance shared, is done using the correct pronouns.

What can I expect?

The new Kinsa app, uses your age, fever, and symptoms to provide personalized guidance allowing you to respond to illness right away. We guide you from the first sign of sickness through recovery and beyond.  The Kinsa app allows you to create individual profiles to help you organize and manage your family's health.  The app also keeps a record or timeline of your temperature readings, symptoms, medications, and personal notes!  The timeline can be shared with a doctor or medical professionals, family and friends when needed.  Additionally, the app provides a local risk score to help you understand what's going on around your area and alert you when illnesses rise. 


Can I transfer my data from the Smart Stick app to the Kinsa app?

Unfortunately, you can't transfer data from the old Smart Stick app to the Kinsa app. The Smart Stick app saved readings and symptoms directly to your phone.  This means Kinsa does not have access to your data and cannot transfer it.  The new Kinsa app stores data on the cloud, which can be accessed through your Kinsa account.  Once you've created credentials to log into your account, you can access your readings on any device. To read more on this check out, Can data from the old Kinsa app be moved into the new Kinsa app article in our Help Center?  

Why is the Smart Stick app no longer compatible with my phone?

Many newer cell phones and newer operating systems, (iOS 16 for Apple or Android 14, or newer,) will no longer work with the Smart Stick app.  The Smart Stick has been discontinued for years, see more on this below, and as such Kinsa no longer provides updates to the Smart Stick app.  This simply means the app doesn't receive technical support or updates from our engineering team as we've learned many of our customers can no longer use the app on their devices.  

Why is the Smart Stick discontinued?

The wired Kinsa Smart Stick thermometer was launched back in 2013 and was Kinsa's very first product. Since then, smartphones have evolved so much and many no longer have headphone jacks- which the wired Smart Stick requires.  As headphone jacks become rarer, more phones are becoming incompatible with the Smart Stick and the Smart Stick app. 

To fix this issue, Kinsa launched the QuickCare Smart Thermometer, a wireless thermometer that's compatible with any smartphone in 2017.   Kinsa discontinued the Smart Stick thermometer and its app, although, we continued to support both the thermometer and app until recently.