Hardware Error Message in the Kinsa App
If you see this error while trying to use your thermometer, please take a screenshot of the message then contact support by clicking on the “Get Help” button in the lower right corner of this page. The Customer Happiness Team is best equipped to help you in this situation.
If you’re unsure how to take a screenshot, follow one of these resources:
- For iPhone visit https://kinsa.help/iPhoneHowToScreenshot
- For Android devices visit https://kinsa.help/AndroidHowToScreenshot